Enjoy a standard cost effective landline option
- Minimum 1 month contract
- Free & easy to switch
- UK based support
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Phone lines
Choose from our selection of line rental and bundle options to build your ideal landline phone package. With per second billing, low-cost setup fees and a range of great value add-ons, Zen is a great choice. Talk to us today about our phone packages and bundles.
Add a phone service to your broadband package...
Zen Internet - for your home phone
Get the best of both worlds with phone and broadband deals from Zen. A broadband and telephone deal is just that: a combination of two services into one bill. Combining the two is not only useful for your life admin, it often works out cheaper.
Our phone line deals are made for you. Whether you need international calls to chat with far-flung family members, or calls to mobiles to speak to your best mate, choose the phone line package that works for you. Then combine it with the internet connection you need.
Our core packages
and bundles
Line rental
inc. VAT
Bundles to add to your rental
£6.51
per month (inc. VAT)
Monthly £10 spend allowance on 0845 numbers
from
£6.00
per month (inc. VAT)
| 250 mins | £6.00 |
|---|---|
| 500 mins | £10.80 |
| 2000 mins | £18.00 |
Please note mobile bundles include calls to EE, Three, Vodafone, 02, T-Mobile and Orange. Calls to other mobile service providers are not included. Please see the mobile tariffs and other service tariffs for exclusions.
from
£7.20
per month (inc. VAT)
| 250 mins | £7.20 |
|---|---|
| 500 mins | £10.80 |
| 2000 mins | £28.80 |
Unlimited anytime minutes to 01, 02 and 03 numbers.
£6.51
per month (inc. VAT)
Monthly £10 spend allowance on 0845 numbers
Choose from a range of minute bundles for calling mobiles.
from
£6.00
per month (inc. VAT)
| 250 mins | £6.00 |
|---|---|
| 500 mins | £10.80 |
| 2000 mins | £18.00 |
Please note mobile bundles include calls to EE, Three, Vodafone, 02, T-Mobile and Orange. Calls to other mobile service providers are not included. Please see the mobile tariffs and other service tariffs for exclusions.
Save money on international calls with a range of packages.
from
£7.20
per month (inc. VAT)
| 250 mins | £7.20 |
|---|---|
| 500 mins | £10.80 |
| 2000 mins | £28.80 |
What's included in our phone line package?
We offer a range of useful call features as standard in our line rental call package. Whether you want to bar an unwanted call or withhold your number before making one, our phone packages can make it happen. Take a look at all our features which come as standard – and the optional extras you can add to your monthly bill.
Included
Last number called  | FREE |
| Number withheld | FREE |
| Ex directory | FREE |
| Call identity | FREE |
| Ring back | 18p* |
| Three way calling | 18p* |
| Reminder Call | 18p* |
Optional extras
| Call waiting & diversion | £2.40† |
| Call screening | £1.80† |
| Call barring | 60p† |
| 1571 Answerphone | £1.80† |
*Per call
†Per month
Key features
Our home phone line rental only service costs just £16.99 and provides you with some of the lowest call rates available.
If you’d like to include inclusive minutes with your phone line, choose our Unlimited anytime bundle. This package gives you unlimited anytime minutes to 01, 02 and 03 numbers in the UK, with a £10 spend allowance on 0845 numbers for only £6.51 extra.
Check your usage anytime on the Customer Portal, which helps you to manage your service more effectively.
Choose from our range of minute bundles for calling mobile and international numbers, available in sizes of 250, 500, and 2000 minutes.
Select from a range of useful features to help you manage your service – such as 1571 answer phone, call waiting & diversion, and call barring.
Switching your phone line
It takes 10 working days to switch your phone line**. Once you have placed your order we will manage the entire process, including contacting your existing provider.
New phone line installations
If you need a new phone line installing, call our Sales team on 01706 902573 and they will arrange it. Connection time is usually around two weeks.
**If switching from TalkTalk, Sky or BT. Terms and Conditions apply
General billing information
- Charges are PPM and include VAT.
- Calls are billed by the minute (with each call rounded up the nearest minute).
- For mobile tariffs... Please refer to these rates.
- For other services... Please refer to these rates.
How we calculate call charges
Calls are subject to a minimum length of one second and are rounded to the nearest minute (e.g. if a call lasts 25 seconds, it will be rounded up to one minute on your bill). If applicable, a call setup fee is added. Fixed fee calls have a fixed-cost element for part (or all) of the call (e.g. 5p for the first five minutes or 25p per call). For calls to service numbers beginning 084, 087, 09 and 118 the access and service charges are rounded up to the nearest minute. There is no setup fee for these calls.
UK and Standard Mobile Call Rates (pence per minute)
| Call type | Price (all day) |
|---|---|
| UK local & national calls (01, 02, 03 numbers) | 20ppm |
| UK mobile - EE, Three, Vodafone and O2 only | 20ppm |
| 084, 087, 09 & 118 numbers | 11ppm charge plus service charge |
| Standard call setup fee | 20p per call |
Calls to mobiles and international call saver bundles
| Minute Bundle | Price | Minute Bundle | Price |
|---|---|---|---|
| Mobile 250 | £6.00 | International 250 | £7.20 |
| Mobile 500 | £10.80 | International 500 | £10.80 |
| Mobile 2000 | £18.00 | International 2000 | £28.80 |
International bundle included destinations
Andorra, Austria, Belgium, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey. Argentina, Australia, Brazil, Canada, China, Christmas Islands, Hong Kong, India, Japan, Korea South, Malaysia, Mexico, New Zealand, Singapore, South Africa, United States.
Plus The Following Mobile Destinations
Canada, China, Christmas Islands, Hong Kong, India, Korea South, Malaysia, Singapore, United States
International Call Rates
Our International pricing structure splits all International destinations into five bands: A, B, C, D and E.
The cost for making calls (landline and mobile) to each of these bands are presented in our International Call Rate Tariff, available here.
All call rates given in pence per minute including VAT.
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The Zen Difference
Our people
We believe in making Zen a great place to work. Because happy staff provide award-winning service and go the extra mile for our customers every day.
