Switching your broadband service to us is easy! Whether you need home broadband or home office broadband we will have something to suit your requirements.
If you already have home broadband with another Internet Service Provider (ISP), we may be able to switch your broadband service over to us so that you don’t have to wait for your current ISP to cancel it before we can provide you with a new service. Without a migration you would usually encounter seven or more days loss of service. Our migration service has been designed to reduce the amount of broadband downtime and inconvenience to an absolute minimum.
3 simple steps:
- Check that we can provide you with home & home office broadband by using our broadband speed checker.
- Contact your existing ISP and ask them to provide you with a Migrations Authorisation Code (MAC) Key. Please make sure your existing ISP is aware that you are migrating to Zen Internet and that you do not want your broadband service ceased (cancelled) until the migration has been completed.
- Choose your broadband service and place your order by visiting our online ordering page where you will be asked for your MAC Key and the name of the ISP that you are switching from.
How to get your MAC code?
Please use the table below to find your existing ISP's contact details. Simply give them a call and they will provide you with your MAC code, which is valid for 30 days, within five days of your call.
Remember, do not cancel your contract when you receive your MAC code as it can take three to five days before you are connected to Zen Internet.
| Current ISP |
Telephone Number |
| AOL |
0844 499 5555 |
| BE Broadband |
0808 101 3430 |
| BT |
0800 328 6738 |
| Demon |
0845 272 2333 |
| Easynet |
0845 333 4400 |
| Eclipse |
0845 122 4111 |
| Freedom2Surf |
0870 242 3758 |
| Madasafish |
0845 140 6002 |
| Nildram |
0845 026 0237 |
| O2 |
0800 230 0202 |
| Orange |
0844 871 0079 |
| Pipex |
0871 222 6366 |
| PlusNet |
0845 140 0200 |
| Sky Broadband |
0870 551 5515 |
| TalkTalk |
0870 444 1820 |
| Tiscali |
0845 077 4488 |
| Virgin |
0845 454 1111 |
How long will it take to switch to Zen Internet home and home office broadband?
As soon as your broadband order has been accepted and ongoing payment has been processed we’ll send a migration request to BT. BT will then send an e-mail to your existing ISP requesting the migration to us. Once the request has been accepted your order will be processed in three to five working days (dependent on the product chosen and your line quality).
Your broadband service with your existing ISP will continue until the migration is completed. We will e-mail you to let you know the exact date when your broadband service will be switched to us, along with some useful information on how to use and maintain your new broadband connection.
Important information:
- Please note that we will be unable to start a migration without your MAC Key
- The broadband migration process does depend on the co-operation of your existing ISP. In the event that a migration cannot take place, you will need to arrange for your existing ISP to cease (cancel) your broadband service so that we can arrange for a new connection to be configured on your line
- Although a successful migration should result in much less downtime than a 'cease and re-provide', unfortunately we cannot provide any guarantees as to how successful the migration process will be or how long your broadband service will be out of operation during the migration
- In the event that the request to migrate is rejected by your existing ISP, BT or Zen Internet cannot provide any arbitration between yourself and your existing ISP
Want to find out more?
For further information on how we can help you find the right broadband service please call 0845 058 9000 (or alternatively 01706 902000) or fill in the enquiry form.