The future of broadband has arrived
Our superfast Fibre Optic Broadband services offer download speeds of "up to 40Mbps" and upload speeds of "up to 10Mbps". These superfast broadband services will ultimately allow you to do more, faster.
You will be able to do things like stream HD video content without buffering or pauses and enjoy multiple services around your home from a single connection.
Fibre Broadband Products
Our Fibre Broadband products offer a high speed service that will deliver a premium internet experience and will be delivered with the same levels of reliability and service you would expect from an award-winning ISP.
|
Fibre Lite |
Fibre Active |
Fibre Pro |
Fibre Office |
Fibre Office
Plus |
| Downstream Speed * |
Up to 40Mbps |
| Minimum Downstream Speed † |
12Mbps |
16Mbps |
| Upstream Speed * |
Up to 2Mbps |
Up to 2Mbps |
Up to 2Mbps |
Up to 10Mbps |
Up to 10Mbps |
| Monthly Download Usage |
10GB |
50GB |
100GB |
200GB |
500GB |
| Monthly Price (inc VAT) |
£27.60 |
£36.00 |
£45.60 |
£66.00 |
£78.00 |
| One Off Activation Fee (inc. VAT) |
£96.00 |
| Contract ** |
12 month minimum contract |
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- † Our fibre broadband services will deliver a best efforts minimum downstream throughput of either 12Mbps or 16Mbps.
- * Expected downstream and upstream speeds are largely determined by the line length. Estimated speeds can be determined prior to purchase.
- ** Non-transferable if you move home - see FAQs.
Fibre Broadband Benefits
Fibre broadband offers faster download speeds so you can get more out of your’ internet connection than ever before. Upload speeds are up to ten times faster than our current broadband speeds increasing from around 1 Mbps to “Up to 10Mbps”! Download speeds increase to ‘Up to 40Mbps’ with a best efforts minimum downstream throughput of either 12 or 16Mbps ensuring a level of performance even at times when the network is busy.
With our Fibre Broadband services your business will be able to:
- Experience higher quality VoIP services
- Stream HD video content without buffering or pauses
- Quickly upload your photos and videos to social networking sites or an online storage service
- Enjoy multiple services around the home from a single connection
Since moving to Zen's Fibre to the Cabinet (FTTC) broadband service, our Internet experience has been truly revolutionised. Websites now load instantaneously, even highly detailed pages such as the BBC and Yahoo homepages, and navigation has become so quick and smooth it really does feel – finally – like one is actually 'surfing' the web.
Sam Mably, Partner, Bluequest Media Ltd
Fibre Broadband Service Features
- UK based, premier Customer Service & Technical Support
- Local Rate Calls to Sales, Customer Service & Technical Support
- Unlimited uploads
- Choice of 1 or 8 static IP addresses
- 11 POP3 Mailboxes
- E-mail Anti-Virus Protection
- 2GB Web space
- Back-up dial-in account
- Global access to your e-mail with Zen Webmail
Important information about ordering Fibre Broadband
Please note the following before placing an order for a Fibre broadband service:
Not in an enabled area?
Please note that Fibre Broadband services are not yet available to everyone.
BT are carrying out a nationwide rollout with the aim of providing access to Fibre Broadband to two-thirds of UK premises by 2015. It is important to note that not everyone in an upgraded exchange area will be able to access fibre broadband services. This is due to some street cabinets in that area not being scheduled by BT to be upgraded. Also some locations within any given exchange area will not have new street cabinets installed in their vicinity.
In order to receive Fibre broadband your premises will need to be connected to a street cabinet and not directly into the exchange. You will also need to be close enough to a cabinet to ensure a minimum 2Mbps service before your order can be placed.
Variations in download and upload speeds
We provide FTTC Fibre Broadband products as an “up to 40Mbps” service. Speeds vary significantly depending on the length of your line from the street cabinet to your premises. Please go to our broadband speed/availabilty checker to find your estimated speed.
The following conditions can affect the actual speeds received:
- Time of day – at busy times such as early evening, connections can slow down.
- Wireless network – a wired connection will provide the fastest speeds. Connecting a PC wirelessly can slow down your download and upload speeds depending on the router used and the location of your devices
- Contention – as more users take up Fibre Broadband services, the speeds you experience in several months time may not be the same as those you experience initially.
BT Line
You will need a BT line at your premises for the service to be provisioned. If you do not have one, we can make arrangements to have one installed. This will require a separate order and installation appointment.
Installation
Installation of Fibre Broadband requires an onsite visit by an engineer. Please make sure that someone is available at the premises at time of installation. At the time of placing your order you will be offered an available appointment date and a choice of an AM or PM slot.
Fibre Broadband Product Options
Want to know more about Fibre Broadband?
If you’d like to find out more about Fibre Broadband and what Zen Internet can offer your business please view our Fibre Broadband FAQs page or email fibre@zen.co.uk.