Job Summary 

Technical Support Team Leader

Salary: £20k-£25k dependant on experience

As Technical Support Team Leader you will be responsible for leading, motivating and overseeing the day to day management of a team of Technical Support Service Consultants, ensuring that the team provide a first class service to Zen customers when dealing with and resolving a variety of customer enquires.

This role is an exciting opportunity for someone who is approachable and pro-active, has excellent interpersonal skills and a sound understanding of Internet and Computing diagnostic processes and procedures together with a natural aptitude for leading a team of people.

The right candidate will be able to support team members and Zen in achieving continuous improvement by encouraging ideas and recommendations for procedural and system improvements from a grass-roots level. They will recognise the value of input from staff who interact with customers on a daily basis. 

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