Head of Customer Operations

Zen Internet is a market leading provider of Internet Services with a reputation for providing first class support and service to customers. Our reputation has been endorsed by customers, industry awards and independent media reviews. Due to a recent reorganisation, we are looking to recruit a dynamic, commercially focused Head of Customer Operations to take our service teams to the next level.

This is a business critical role which reports directly to the managing director and sits on the Senior Management team. As Head of Customer Operations you will be responsible for ensuring that Zen’s operational activities and processes are aligned to meet current and future business needs and support Zen’s overriding mission to provide the best ISP service in the UK.

Previous experience of working in the Internet Service industry is essential. This will be backed by a track record of delivering outstanding service through large teams to a demanding customer base of business and residential customers. You will be responsible for delivering all aspects of the operational strategy through the Customer Service, Service Delivery and Technical Support teams that will report to you.

Your leadership, influencing & relationship building skills will be complemented by a hands on approach to managing change and you will have a natural talent for motivating and getting the best out of the teams working under your direction.