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VoIP

Zen Broadband Voice sits on-top of Zen Internet's award-winning broadband services and offers you the opportunity to save money on your telephone call charges using IP telephony and a VoIP phone.

Zen Broadband Voice is a service designed for new and existing Zen Broadband customers. In addition to a Zen Broadband connection you will also require a phone line, a VoIP compatible router and a VoIP compatible telephone.

New Customer

You will need to purchase a Zen Broadband connection & then you can add Broadband Voice to your shopping basket at the options page

Existing Customer

If you already have a Zen Internet Broadband connection you can add Zen Broadband Voice via the "My Services" section of the Customer Portal

 

Using VoIP (Voice over Internet Protocol) technology, Broadband Voice has no installation or activation charges. It’s easy to set-up - the settings can be entered manually to a compatible VoIP router or VoIP handset.

You can also make calls from your PC this requires a compatible headset and a small software application that can be downloaded free of charge from the Internet.

In line with our award-winning Broadband services we have a minimum 1 month contract and unlike most other providers, Zen do not have a minimum call, set up or call connection fee for any calls to a UK landline, mobile or international telephone number.

With 1,000 inclusive minutes for just £4.25 per month ex VAT, Broadband Voice gives you this second outgoing telephone line without having to pay for an additional line rental, all delivered over our award-winning Broadband service.

Features & benefits of our VoIP service

  • Easy to set-up and simple to use, service set-up within the hour
  • 1,000 anytime minutes to UK landlines (01/02/03/0870 numbers)
  • No minimum call, call connection or call set up fees
  • Makes outgoing calls over existing Broadband connection
  • Minimum 1 month contract in line with Zen’s Broadband services
  • FREE calls to Zen and other Broadband Voice users
  • International calls from only 2.4p per minute
  • Monitor your call charges using Zen’s Customer Portal

Requirements for VoIP

  • Zen Broadband service (paid for by Direct Debit)
  • A phone line
  • Touchtone telephone
  • VoIP compatible router

VoIP call rates (pence per minute)

Zen Broadband Voice offers highly competitive call rates and our aim is to provide a calls package that would see customers save considerable amounts on their phone bill quickly and easily. The package includes 1,000 inclusive minutes to UK landlines (01/02/03/0870 numbers) and low cost call rates to international and mobile telephone number.

Call rates

Landline call rates Mobile call rates
UK Local and National Calls

(01/02/03/0870 numbers)
1,000 minutes inclusive, then 2.4p threreafter From 14.4p
North America From 2.4p From 2.4p
South America From 3.6p From 14.4p
Europe From 2.4p From 6p
Asia From 2.4p From 2.4p
Africa From 7.2p From 9.6p
Oceania From 2.4p From 21.6p

Detailed call rates to all destinations can be found here

Key international landline call rates

Destination ppm
AUSTRALIA 2.00
AUSTRIA 3.00
BANGLADESH 20.00
BELGIUM 2.00
BRAZIL 5.00
CANADA 2.00
CHINA 2.00
CZECH REPUBLIC 3.00
DENMARK 2.00
ESTONIA 2.00
FRANCE 2.00
GERMANY 2.00
GREECE 2.00
HONG KONG 2.00
HUNGARY 3.00
ICELAND 3.00
INDIA 11.00
IRELAND 2.00
ITALY 2.00
JAPAN 3.00
LATVIA 11.00
LITHUANIA 6.00
LUXEMBOURG 2.00
MALAYSIA 4.00
NETHERLANDS 2.00
NEW ZEALAND 3.00
NORWAY 3.00
PAKISTAN 11.00
POLAND 3.00
PORTUGAL 2.00
ROMANIA 8.00
RUSSIA 4.00
SAUDI ARABIA 13.00
SINGAPORE 2.00
SLOVAKIA 4.00
SLOVENIA 5.00
SOUTH AFRICA 8.00
SPAIN 2.00
SWEDEN 2.00
SWITZERLAND 2.00
THAILAND 3.00
TURKEY 4.00
UNITED ARAB EMIRATES 21.00
UNITED STATES 2.00
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