Fibre Optic Broadband Overview

Fibre Optic Broadband from Zen Internet

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Fibre Optic Broadband on a 12 Month Contract

Fibre Optic Broadband Business Benefits

Our Fibre Optic Broadband services offer faster download speeds so your business can get more out of its Internet connection than ever before. We can also ensure a level of performance even at times when the network is busy with a best efforts minimum downstream throughput.

With our Fibre Optic Broadband services your business will be able to:

• Collaborate at high-speed;  sharing files with regional offices, partners or remote workers
• Move your meetings online with better quality video-conferencing
• Experience higher quality VoIP (Voice over Internet Protocol) services
• Benefit from more responsive hosted business applications such as Salesforce CRM

Moving to Zen's Fibre Optic Broadband service has been a great decision. Before, our old service from another ISP would often drop out and become very slow at peak times. Our old provider could offer us very little help over the phone other than to turn the router on and off! This is now a thing of past and we love working with fast reliable broadband. It makes sending large files a breeze, surfing has become a joy again, downloading files (from movies, pdf, pictures) is now quick and easy.

David Clark, Larini Systems

Fibre Optic Broadband Features

• Award-winning UK based, premier Customer Service and Technical Support
• Local Rate Calls to Sales, Customer Service and Technical Support
• 1 Static IP address
• Unlimited uploads
• 11 POP3 Mailboxes
• Email Anti-Virus Protection
• 2GB Web space
• Back-up dial-in account
• Global access to your email with Zen Webmail

Important information about ordering Fibre Optic Broadband

Please note the following before placing an order for a Fibre Optic Broadband service:

Not in an enabled area?

Please note that Fibre Optic Broadband services are not yet available to everyone.

BT are carrying out a nationwide rollout with the aim of providing access to Fibre Optic Broadband to two-thirds of UK premises by 2015. It is important to note that not everyone in an upgraded exchange area will be able to access one of our Fibre Optic Broadband services. This is due to some street cabinets in that area not being scheduled by BT to be upgraded. Also some locations within any given exchange area will not have new street cabinets installed in their vicinity.

In order to receive one of our Fibre Optic Broadband services your premises will need to be connected to a street cabinet and not directly into the exchange. You will also need to be close enough to a cabinet to ensure a minimum 2Mbps service before your order can be placed.

Variations in download and upload speeds

We provide our Fibre Optic Broadband services as “up to 76Mbps” services. Speeds vary significantly depending on the length of your line from the street cabinet to your premises. Please use our broadband speed/availability checker to find your estimated speed.

The following conditions can affect the actual speeds received:

• Time of day – at busy times such as early evening, connections can slow down
• Wireless network – a wired connection will provide the fastest speeds. Connecting a PC wirelessly can slow down your download and upload speeds depending on the router used and the location of your devices
• Contention – as more users take up Fibre Broadband services, the speeds you experience in several months time may not be the same as those you experience initially

Telephone Line

You will need a telephone line such as Business Talk at your premises for the service to be provisioned. If you do not have one, we can make arrangements to have one installed. This will require a separate order and installation appointment.

Installation

Installation of our Fibre Optic Broadband services requires an onsite visit by an engineer to adapt the faceplate and connect a modem and router. Please make sure that someone is available at the premises at time of installation. At the time of placing your order you will be offered an available appointment date and a choice of an AM or PM slot. Please also ensure that you read this KnowledgeBase article, to check that it will be possible to complete a Fibre Broadband installation.

Read our blog post, Getting a Fibre Optic Broadband service installed is as easy as 1, 2, 3!, for some helpful information.

Fibre Broadband Product Options

• Buy Fibre Optic Broadband Business Hardware
• Enhanced Care: Broadband Service Level Agreement
• Topping up your monthly download usage allowance
• Broadband Usage Checker

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