Our Fibre Optic Broadband services provide up to eight times faster speeds than the UK’s average broadband*. Our Fibre Optic Broadband services will give you the potential to transform your business.
We were one of the first providers of fibre optic broadband services in the UK and have the hands on experience to support your business to get the best out of our Fibre Optic Broadband services. We deliver a these services with the same levels of reliability and service you would expect from an award-winning ISP.
* Based on our average customer speeds and Ofcom’s published average broadband speed in the UK.
Fibre Optic Broadband Products
|
Fibre
Lite |
Fibre Active |
Fibre
Pro |
Fibre Office |
Fibre Office
Plus |
| Downstream Speed * |
Up to 38Mbps |
Up to 76Mbps |
| Minimum Downstream Speed † |
Standard (12Mbps) |
Standard (15Mbps) |
Elevated (30Mbps) |
| Upstream Speed * |
Up to 1.9Mbps |
Up to 19Mbps |
| Monthly Download Usage |
20GB |
100GB |
200GB |
400GB |
1000GB |
| Monthly Price (ex. VAT) |
£23 |
£29.50 |
£38 |
£55 |
£65 |
| One Off Activation Fee (ex. VAT) ** |
£60 |
| Contract *** |
12 month minimum contract |
|
|
|
|
|
|
- † Our fibre broadband services will deliver a best efforts minimum downstream throughput speed as listed above.
- * Expected downstream and upstream speeds are largely determined by the line length. Estimated speeds can be determined prior to purchase.
- ** Promotional price until 31st July 2012.
- *** Non-transferable if you move premises - see FAQs.
Fibre Optic Broadband Business Benefits
Our Fibre Optic Broadband services offer faster download speeds so your business can get more out of its Internet connection than ever before. We can also ensure a level of performance even at times when the network is busy with a best efforts minimum downstream throughput.
With our Fibre Optic Broadband services your business will be able to:
- Collaborate at high-speed; sharing files with regional offices, partners or remote workers
- Move your meetings online with better quality video-conferencing
- Experience higher quality VoIP (Voice over Internet Protocol) services
- Benefit from more responsive hosted business applications such as Salesforce CRM
Moving to Zen's Fibre Optic Broadband service has been a great decision. Before, our old service from another ISP would often drop out and become very slow at peak times. Our old provider could offer us very little help over the phone other than to turn the router on and off! This is now a thing of past and we love working with fast reliable broadband. It makes sending large files a breeze, surfing has become a joy again, downloading files (from movies, pdf, pictures) is now quick and easy.
David Clark, Larini Systems
Fibre Optic Broadband Features
- Award-winning UK based, premier Customer Service and Technical Support
- Local Rate Calls to Sales, Customer Service and Technical Support
- Unlimited uploads
- Choice of 1 or 8 static IP addresses
- 11 POP3 Mailboxes
- Email Anti-Virus Protection
- 2GB Web space
- Back-up dial-in account
- Global access to your email with Zen Webmail
Important information about ordering Fibre Optic Broadband
Please note the following before placing an order for a Fibre Optic Broadband service:
Not in an enabled area?
Please note that Fibre Optic Broadband services are not yet available to everyone.
BT are carrying out a nationwide rollout with the aim of providing access to Fibre Optic Broadband to two-thirds of UK premises by 2015. It is important to note that not everyone in an upgraded exchange area will be able to access one of our Fibre Optic Broadband services. This is due to some street cabinets in that area not being scheduled by BT to be upgraded. Also some locations within any given exchange area will not have new street cabinets installed in their vicinity.
In order to receive one of our Fibre Optic Broadband services your premises will need to be connected to a street cabinet and not directly into the exchange. You will also need to be close enough to a cabinet to ensure a minimum 2Mbps service before your order can be placed.
Variations in download and upload speeds
We provide our Fibre Optic Broadband services as “up to 76Mbps” services. Speeds vary significantly depending on the length of your line from the street cabinet to your premises. Please use our broadband speed/availability checker to find your estimated speed.
The following conditions can affect the actual speeds received:
- Time of day – at busy times such as early evening, connections can slow down
- Wireless network – a wired connection will provide the fastest speeds. Connecting a PC wirelessly can slow down your download and upload speeds depending on the router used and the location of your devices
- Contention – as more users take up Fibre Broadband services, the speeds you experience in several months time may not be the same as those you experience initially
Telephone Line
You will need a telephone line such as Business Talk at your premises for the service to be provisioned. If you do not have one, we can make arrangements to have one installed. This will require a separate order and installation appointment.
Installation
Installation of our Fibre Optic Broadband services requires an onsite visit by an engineer. Please make sure that someone is available at the premises at time of installation. At the time of placing your order you will be offered an available appointment date and a choice of an AM or PM slot.
Fibre Broadband Product Options
Want to know more about Fibre Broadband?
If you’d like to find out more about Fibre Optic Broadband and what Zen Internet can offer your business please view our Fibre Broadband FAQs page or email fibre@zen.co.uk.