Main Content
Zen Internet's reliability receives highest score in PC Advisor Survey
16 September 2009: PC Advisor has today announced the results of its UK Broadband Survey based on customer satisfaction. 6,557 readers responded to the survey between May and July after being asked about their ISPs reliability, technical support and customer service, giving an overall score of satisfaction.
Zen Internet achieved 93% for its reliability, 95.8% for ‘would recommend' and 94.5% for overall satisfaction, which were the highest scores in the survey.
PC Advisor also highlighted that Zen was only one of three providers to score reasonably well for its speed of connection.
"Zen proves to be one of the shining lights of broadband service providers as far as our survey respondents are concerned," said PC Advisor
"We are grateful to all our customers who took the time to take part in PC Advisor's survey. These independent results clearly reflect our commitment to providing all of our customers with a Broadband service that can be relied upon whatever the time of day. Our customers only have to sign up to a monthly contract and they choose to stay with us because they are pleased with the service we provide," said Andrew Saunders, Head of Product Management and Marketing.
PC Advisor also praised Zen's online usage allowance checker. "So far, only a couple of the major players let you monitor your web usage yourself – Zen Internet's online checker is a great idea. We'd like to see more of this transparent usage trading, please."
To find out how you can monitor your usage allowance please click here: http://www.zen.co.uk/support/adsl/usage-allowance-faq.aspx