As you may have seen in the media recently, there has been significant coverage concerning the Internet running out of Internet Protocol version 4 (IPv4) addresses. Click here for more information regarding Zen’s plans for the transition to IPv6 – the new Internet addressing protocol.
In May 2010, we outlined how Zen is preparing for the move from IPV4 to IPV6 Below is an update on the work we are doing to ensure we are offering the best possible customer support, service and advice as part of our IPv6 deployment.
What are Zen's plans for IPv6?
Despite the recent clamour in the media, the availability of IPv4 addresses will not be a concern for Zen and its customers for some considerable time. Having identified the nature and extent of the impact that IPv6 will have on our network, products and services, our IPv6 project team has started the initial projects to provide the infrastructure to support IPv6 on our network in parallel with IPv4.
As a second stage, projects enhancing customer products and service to support IPv6 (as well as IPv4) will build on our network developments.
In parallel with these technology enhancements we will be conducting an extensive programme of training and awareness for our staff so that they can continue to provide the very best customer service.
How will this impact you?
The projects currently underway will be transparent to our customers – no customer will be compelled to adopt IPv6. In the future, some sites may only be available via an IPv6 address so this will affect some customers wishing to access those sites however we are working to mitigate this potential risk.
During the course of 2011 we will be implementing hardware and software upgrades to ensure that we can provide seamless access to both IPv4 and IPv6 websites and that your service continues to operate as the Internet community goes through this major transition. The availability of such enhancements will be communicated to you well in advance and it is our intention that such enhancements will not require existing customers to take any action so any disruption is kept to a minimum.