Customers have the choice of a hardware or a software option when using the Zen Broadband Voice (ZBV) service. Below is a simple features comparison between the options available.
See the Speedtouch 780 features guide to get more from our recommended hardware.
| Feature |
X-Lite 3.0
Softphone |
SpeedTouch
780WL Router |
| Make simultaneous outbound calls
| Yes |
Yes |
Receive On-Net calls
(calls from other Zen Voice users)
| Yes |
Yes |
Receive calls from PSTN lines
(calls from landline and mobile users)
| - |
Yes |
| Make 999, 112 emergency calls
| Yes |
Yes |
PSTN lifeline failover
(make calls even if you lose broadband connectivity)
| - |
Yes |
| Make calls with the PC switched off
| - |
Yes |
| Works with existing touchtone telephones
| - |
Yes |
| Provides broadband and wireless connectivity
| - |
Yes |
Please note:
Zen do not recommend that you route 999/112 Emergency calls across our Voice network. If you do, then we cannot guarantee that they will be connected or that your location information will be available. Numbers starting 1 and 09 are NOT carried by Zen Broadband Voice. To enable calls to 999/112 and number beginning 1 and 09 to be routed over the PSTN you are advised to purchase a Zen recommended SpeedTouch 780WL. This device provides a connection for your PSTN line thereby allowing such calls to be made via your existing telecom provider. UK landlines with an 01 or 02 prefix, mobile telephone numbers, International numbers, non-geographic local and national numbers are carried by Zen Broadband Voice. Zen Broadband Voice calls count towards ADSL usage allowance. If you reach your ADSL cap, all calls will be routed over the PSTN and you will need to pay all charges to your current telecoms supplier. In order to sign-up to Zen Broadband Voice you will be required to pay via direct debit for all recurring services that you have with Zen Internet, though your first months' service payment can be paid by credit or debit card (This only applies to Non credit account customers). Zen Internet can not guarantee service compatibility with third-party hardware devices that haven’t been purchased from, or configured by, Zen Internet.