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Dial Up Beginners Guide

0845 058 9009

What is Dial-up?

Dial-up connections are used to connect a computer to Zen by using your normal telephone line or an ISDN line. Your modem or ISDN terminal adapter will dial a telephone number which connects you to Zen.

Dial-up is slower than ADSL and incurs call charges, just like a normal telephone call would.

What is the Zen Dial-up phone number?

08456000194

(0845 Number are usually charged at the same rate as local calls, contact your telephone line provider for charge rates.)

What modem connection types does Zen support?

V.90 modems
K56Flex modems
V.34 and slower modems
ISDN

Do Zen support X2 modems?

Zen's Dial-up number does NOT support X2 modems. These will need to be flash upgraded to the V.90 standard before they can make high speed connections to the new number.

If you want full technical details of the supported connection standards, have a look at the Cisco Documentation Page.

Can I make a dial-up connection from any phone line?

Yes, connections can be made from any BT or Non-BT line to our dial-up number. This can include connections from mobile phones and PDA's that support dial-up/modem connections.

Note: Since our dial-up number is an 0845 number this can only be dialled from the mainland U.K. However, some providers in Europe do route 0845 numbers to the U.K. Contact your phone line provider for more information and charging rates that apply.

How can I get a dial-up connection from Zen?

Dial-up connections come with the following accounts:

Can I use my Backup Dial-up connection at the same time as my ADSL connection?

No, since backup dial-up connections use the same routing information you cannot use them concurrently. The back-up dial-up connections are provided so that, should your ADSL service go down, you can still check the Zen Support Web site for status alerts or collect e-mail until normal service is restored.