Before contacting Zen Technical Support we recommend searching the Support Web site Knowledge Base here for assistance with your query. If you are unable to find a Knowledge Base article that answers your question please contact us by e-mail, using the form below, or telephone.
We recommend customers call with urgent faults - e-mail responses may at times be subject to delays. To e-mail Technical Support complete the form below. Only fields marked with a * are essential. Please ensure you include your Zen username, order number or the telephone number of your ADSL line in the field marked "Enquiry Details".
If you need to call Technical Support the number is 0845 058 9009 or 01706 902 009. Technical Support are available between 8am and 8pm, Monday to Friday, and 9am and 5pm on Saturdays and Sundays. You may see the current call queue for Technical Support and Customer Services here:
We are closed on Bank and Public Holidays.
If your query does not relate to a Technical issue please use these contact details.