1. Speed of Service Upgrades
| Regrade to | Cost † | Lead Time: Upgrades | Lead Time: Downgrades |
|---|
| Zen 8000 Lite | FREE | 1-5 working days | Provisioned at the end of your billing cycle |
|---|
| Zen 8000 Active | FREE |
|---|
| Zen 8000 Pro | FREE |
|---|
| Zen Office 500 | £15.00 |
|---|
| Zen Office 1000 | £15.00 |
|---|
| Zen Office 2000 | £15.00 |
|---|
| Zen Office 8000 Max | FREE |
|---|
† All prices exclude VAT
Ordering a Zen Broadband regrade
- Order online by clicking on the button below
- Input your telephone number into the order process and select "Regrading an existing service"
- Select the new Broadband service and / or Care Level you require
- Input your ADSL username
- Continue and confirm the order
For more information, please contact Sales on 0845 058 9000.
2. IP Regrades
| IP Regrade Options | Cost † | Lead Time | Order Provisioning |
|---|
| 1 | FREE * | 2 working days | Online / Telephone |
|---|
| 8 | FREE * |
|---|
| 16 | £50.00 | 5 working days | Telephone. Please call Sales for an order form 0845 058 9000 |
|---|
| 32 | £75.00 |
|---|
| 64 | £100.00 |
|---|
| 128 | £125.00 |
|---|
| 256 | £150.00 |
|---|
† All prices exclude VAT
* Changes between 1 and 8 IP address assignments are free of charge if ordered within 30 days of initial service activation. After that the cost is £25.00 + VAT.
Please Note:
Your existing IP assignment will change during this IP Regrade process. Any custom DNS entries utilising your existing IP assignment, for example the MX record for a domain name, will need to be updated.
Customers who request an IP assigment of 8 or more real IP addresses will have their contact name added to the RIPE database.
3. Hardware
Zen offer a wide selection of competitively priced, high quality Broadband hardware which has all been tested and approved by our technical team. As your requirements change you may want to consider upgrading your router, perhaps to a wireless version.