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Up to 20Mbps broadband services
0845 058 9000
"Up to 20Mbps" has arrived – Zen Internet launches new faster broadband services
We are delighted to announce that our broadband download speed has increased to "up to 20Mbps" and our upload speed to "up to 1Mbps".
Needless to say there will be no changes to our one month rolling contract nor will we be charging any extra for the speed increase. We never have, and never will, traffic shape a connection ensuring customers experience these faster speeds all day, every day.
Free prize draw for new customers
All new customers who sign up to one of our broadband services before the 27th November 2009 will automatically be entered into a prize draw to win either a day supercar and rally driving or relaxing in a spa*.
Call 0845 057 8320** to place your order, or alternatively you can order online.
So who can get these new faster services?
New customers that are connected to a BT 21st Century Network (21CN) enabled exchange will be on the "up to 20Mbps" broadband service straightaway. Today 45% of UK homes and businesses are connected to 21CN enabled BT exchanges. BT aim to extend this to 55% by Spring 2010 and 75% by Spring 2011, depending on customer demand.
If you are not on a 21CN enabled exchange then your broadband speed will be "up to 8Mbps". Once your exchange is 21CN enabled the process will begin to move you onto the "up to 20Mbps" broadband services.
It is also important to remember that the speed you can expect to receive will, as always, depend on the following factors:
- The distance you are from the local BT exchange
- The quality of wiring from the BT exchange to your premises
- The internal wiring within your premises and interference with any other electrical equipment within your premises
Based on the results of Zen's trials, it is estimated that the average download speeds will increase by 35%, with some trial users achieving over 20Mbps.
Please follow this link to read our "up to 20Mbps" FAQs
Please follow this link for more information on how we have upgraded our network to bring you these faster services
*Full Competition Terms and Conditions
**Lines open 9am to 5pm Monday to Friday. Calls cost no more than 4p per minute for BT customers. Call charges from mobiles or other companies may vary and you may want to check this with your Service Provider. Calls are recorded and may be monitored for quality control and training purposes.