Switch to Zen Broadband FREE!

Switching your broadband service to us is easy! Whether you need broadband for your home or office we will have something to suit your requirements.

If you already have broadband with another Internet Service Provider (ISP), we may be able to switch your service over to us so that you don’t have to wait for your current ISP to cancel it before we can provide you with a new service. Without a migration you would usually encounter seven or more days loss of service. Our Migration service has been designed to reduce the amount of downtime and inconvenience to an absolute minimum.

3 simple steps:

1. Check that we can provide you with broadband by using our broadband availability checker
2. Contact your existing ISP and ask them to provide you with a Migrations Authorisation Code (MAC) Key. Please make sure the ISP is aware that you are migrating to Zen Internet and that you do not want your broadband service ceased (cancelled) until the migration has been completed
3. Choose your broadband package and place your order by visiting our online ordering page where you will be asked for your MAC Key and the name of the ISP that you are switching from.

How long will it take to switch to Zen?

As soon as your broadband order has been accepted and ongoing payment has been processed we’ll send a migration request to BT. BT will then send an e-mail to your existing ISP requesting the migration to us. Once the request has been accepted your order will be processed in three to five working days (dependent on the product chosen and your line quality).

Your broadband service with your existing ISP will continue until the migration is completed. We will e-mail you to let you know the exact date when your broadband service will be switched to us, along with some useful information on how to use and maintain your new broadband connection.

Important information:

• Please note that we will be unable to start a migration without your MAC Key
• The broadband migration process does depend on the co-operation of your existing ISP. In the event that a migration cannot take place, you will need to arrange for your existing ISP to cease (cancel) your broadband service so that we can arrange for a new connection to be configured on your line
• Although a successful migration should result in much less downtime than a 'cease and re-provide', unfortunately we cannot provide any guarantees as to how successful the migration process will be or how long your broadband service will be out of operation during the migration
• In the event that the request to migrate is rejected by your existing ISP, BT or Zen Internet cannot provide any arbitration between yourself and your existing ISP