Main Content
Upgrading Your Zen Broadband Service
0845 058 9000
Speed of Service Upgrades
| Regrade to |
Cost † |
Lead Time: Upgrades |
Lead Time: Downgrades |
| Zen 8000 Lite |
FREE |
1-5 working days |
Provisioned at the end of your billing cycle |
| Zen 8000 Active |
FREE |
| Zen 8000 Pro |
FREE |
| Zen Lite* |
FREE |
| Zen Active* |
FREE |
| Zen Pro* |
FREE |
| Zen Office 500 |
£15.00 |
| Zen Office 1000 |
£15.00 |
| Zen Office 2000 |
£15.00 |
| Zen Office 8000 |
FREE |
| Zen Office* |
FREE |
| Zen Office 8000 Max |
FREE |
| Zen Office Max* |
FREE |
* up to 20Mbps services available on selected exchanges
† All prices exclude VAT
Ordering a Zen Broadband regrade
- Sign-in to the Customer Portal
- Browse to "My Services" and click "Upgrade a Service"
- If you have multiple services select the service you wish to upgrade
- Follow the on-screen instructions in the "Broadband Regrade Wizard" and select the new Broadband service and/or IP Regrade and / or Care Level you require
- Continue and confirm the order
For more information, please contact Sales on 0845 058 9000.
IP Regrades
| IP Regrade Options |
Cost † |
Lead Time |
Order Provisioning |
| 1 |
FREE * |
2 working days |
Online / Telephone |
| 8 |
FREE * |
| 16 |
£50.00 |
5 working days |
Telephone. Please call Sales for an order form 0845 058 9000 |
| 32 |
£75.00 |
| 64 |
£100.00 |
| 128 |
£125.00 |
| 256 |
£150.00 |
† All prices exclude VAT
* Changes between 1 and 8 IP address assignments are free of charge if ordered within 30 days of initial service activation. After that the cost is £25.00 + VAT.
Please Note:
Your existing IP assignment will change during this IP Regrade process. Any custom DNS entries utilising your existing IP assignment, for example the MX record for a domain name, will need to be updated.
Customers who request an IP assigment of 8 or more real IP addresses will have their contact name added to the RIPE database.
Care Level Regrades
At Zen we recognise that certain users may require a guaranteed advanced level of service for business-critical operations over their Broadband (ADSL) connection.
Customers can upgrade from our high quality Standard Care Level to Zen Enhanced Care. This option provides guaranteed fault response and resolution times, assuring the Broadband connection continues to run smoothly.
Zen Enhanced Care Features
- Advanced level of service for business critical operations
- 1 working hour fault response time
- 20 working hour fault resolution time
- Support team available 8am - 8pm weekdays
- One month minimum contract
- Fast provisioning
Hardware
Zen offer a wide selection of competitively priced, high quality Broadband hardware which has all been tested and approved by our technical team. As your requirements change you may want to consider upgrading your router, perhaps to a wireless version.
Want to find out more?
For further information on how we can help you find the right broadband service please call 0845 058 9000 (or alternatively 01706 902000) or fill in the enquiry form.